Closing the Gaps

How vulnerable is your customer data?

By Bill Tidwell

[July 30, 2020] — Over the years, while customer communications management (CCM) systems continued to expand with new features and capabilities that enhanced the customer experience, security was not always at the top of the list. Traditionally, when implementing security measures for business-critical documents, security fell under a “fortress mentality,” which meant we hardened the network perimeter and counted on the systems that were being implemented to also provide the protection our business documents required. We believed that our customers’ information was safe inside the firewall.

CCM document protection

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