Once you have implemented Uluro as part of your multi-channel delivery solution our A+ certified support team will take over. The yearly support agreement guarantees that you have access to a trained team of certified technical experts to help resolve any software of programming issues. Uluro software is backed by an advanced case management solution that enables tickets to be submitted via the web, managed and updated. Complete with Online chat, with secure remote desktop and our internal case elevation systems all issues are resolved quickly and easily to your satisfaction.
Yearly enables you to access to new support patches, our online forum upgrades and new features. You are also able to submit enhancement requests to Uluro's functionality. While these are not considered a support issue we have found that our daily users many times need additional tools or functionality added to simplify your overall workflow. We listen to all request and prioritize them to ensure overall user satisfaction.
The two areas covered by a support agreement are:
- Software upgrades for the latest features and functions, seamlessly deployed by our expert support team.
- Software updates that streamline operation, addressing compatibility, efficiency and interface issues. Commonly referred
to as a "patch".
Standard support is 8am until 5 pm daily, 24x7 support is available for an additional cost. Uluro is also supported under an emergency plan. Emergency Outages will be considered a priority and handled differently to get your production up and running. Please select the appropriate priority level when submitting a ticket.