uWeb - The Ultimate Web Portal Software

uTrack provides organizations with the ability to take any number of available files and combine them into a single production run, all on demand. Uluro provides the flexibility and capability to achieve production efficiency levels once thought unreachable in the document production process. This efficiency allows for longer production runs, reduced setup times and increased throughput per hour to make the lowest obtainable cost per unit.

Uluro’s dashboard provides informational access to any user with rights for each job and the mail pieces within the job through a Windows-based interface. Clients can track their jobs daily, from file receipt and proofing to production and final delivery to the USPS.

With full mobile and tablet support, the dashboard ensures your sales and customer service staff won’t cause constant production interruptions. An alert feature enables messages to pass through the dashboard regarding status changes and additional job information.

Uluro allows for the automated creation of a user-defined “job ticket” upon the completion of a client data transmission. This job ticket is the initial document used to trigger the physical production process and follows the job through the entire production process.

Advantages to Job Tickets:

• Custom design a job ticket to contain all relevant information for document processing to help reduce mistakes and increase productivity.
• Job tickets print automatically on a user-defined printer upon file receipt, reducing the need for manual creation and intervention.
• CSR’s can easily update job ticket user-defined fields when job changes (special inserting instructions or material changes) are required, reducing the need for internal IT resources to make such changes.

Uluro can support all of your camera and scanner requirements via the creation and printing of virtually all font-based barcodes. Examples include:

• Production (2 Dimensional (2D) or Matrix): 2D, DataMatrix, QR Code, PDF417
• Postal Specific: Intelligent Mail Barcode (IMB), POSTNET, PLANET
• Production (Linear or 1D): Code 25 (2of5), Code 39 (3of9), Code 128, Codabar
• Other: OMR, OCR

Uluro allows for various methods in which a client “pull list” (any user-defined grouping of data that requires special handling) can be created and handled accordingly.

• Automated: This method involves an end user identifying specific records to be segmented via a unique data field or business rule. Uluro automatically segments these identified records and creates a separate job file to be handled accordingly within production.
• Web Proof: This method involves an end user identifying specific records to be segmented via a unique data file or business rule. Via the web, the identified records are then provided to the end user prior to production to be analyzed and individually selected for special handling. Records can also be deleted.

Uluro’s SQL backend delivers an amazing internal mail tracking solution that can provide your organization with mail tracking files to suit any custom ADF suite.

Standard:

• JIF
• MRDF
• HAL
• IDF
• IDX
• KIC

These files can be automatically created and submitted to any internal tracking solution. The open database backend makes reporting and tracking integration simple and ensures that all data is easily available when needed.

Tracking files contain names, addresses and other pertinent information for every record that is contained within a file. This tracking file is automatically generated and uploaded from Uluro.

This file can be accessed by intelligent inserters and camera systems when the job is active to ensure that 100% of records are inserted and mailed. Uluro allows you to quickly identify the existence of duplicate, missing and out-of-sequence documents, eliminating the opportunity for those pieces to be erroneously inserted and mailed.

Uluro provides several types of standard audit reports before, during and after each job is processed. These include production reports for accounting and quality control, custom reports for end users and postal reports. All reports are generated automatically when the files are processed before reaching the print queue. The reports are then manually selected by the laser operator and printed on demand.

Sampling of Standard Reports includes:

• File Confirmation Report: electronic confirmation for the end user documenting the name of the file(s) sent, the date and time the file(s) was processed, the count provider by the end user, and the count we actually received and processed (if the end-user includes a record count).
• Itemized Submission Report: indicates the number of documents and the total number of multiple pages that were submitted and printed. This report can be automatically faxed or emailed to the end user.
• Bad Address Report: generated during the address cleansing process, our software will catch any incorrect addresses in customer files and will produce a report detailing all addresses that are incorrect or considered undesirable.
• Account Detail Report: a very detailed report that gives the individual’s account ID, account name, and exact dollar amount billed. It also can identify any specific exclusions requested by the client (i.e. any individuals with zero balances or credit balances).

Custom reports can easily be built to meet any additional needs or end-user requirements.

Uluro’s Print Select module provides a simple GUI that can identify and locate any document within seconds. Print Select offers multiple solutions in regards to the reprint process:

• Manually generate an individual reprint by selecting the production file and keying in any user-defined unique identifier (i.e. account number, sequence number, name, etc.) located on the document.
• Reprint the entire file as well, or only select a portion of the file that can be segmented by page range, sequence range, account range, tray range, etc.
• Search for individual reprints across multiple print files if you are not sure which file to select for the required reprint.
• Uluro enables integration with external ADF solutions for automating the reprint process via system-generated exception files eliminating the need for manual intervention.
• Production files can be archived in the queue as long as you require.

Tracking is at the heart of Uluro. A database record is created for each data file submission in the system. At each transaction point, the database record for the submission changes status and a transaction database record is created.

Uluro’s tracking database control gives you peace of mind, ensuring every transaction and notification point is tracked, managed and available for easy retrieval in the database.

In today’s production print environment, having trained staff is never enough. A successful production shop needs a job management system that utilizes technology and advanced tool sets to ensure optimal performance. This is Uluro!

Uluro's secure database is a central location to control print files across one or more sites.

• Security: Advanced security features to control and track access to jobs and print files.
• Grouping: Group via stock, type, weight or form to reduce the number of required paper changes and maximize your production efficiencies.
• Search: Staff can quickly search hundreds or thousands of files to locate the desired job.
• Status: Jobs are automatically marked as completed or printed to lower the chance of double printing.
• Resubmission: Job resubmission is rights-based and tracked in the reporting to ensure tracking of mail piece integrity and stock while reducing duplication chance.
• Queue Depth: Advanced SLA features and job access administration controls can eliminate cherry-picking and ensure high-priority jobs are not overlooked for easy single-stock long-run jobs.
• Access: The system automatically logs out inactive users to prevent unauthorized access to print files and data.

Set your delivery method with a click of a button. Uluro makes switching from hard copy to email to online presentment simple.

• Auto-combine jobs based on defined business rules
• Select the presort method via a simple drop-down selection
• Enter weights and thickness to determine the exact tray and pallet size
• Easily select/call out any outside program written in any language (i.e. PERL) for pre-processing and post-processing. This allows your programmers to continue writing code in the language they prefer and know best.

Uluro completely automates the receipt and pre-processing process without the need for manual intervention.

• Automatically receive data via Secure FTP (FTPS), email or web submission
• Perform data validation audits such as MD5SUM (a digital fingerprint ensuring no file is submitted twice), verifying page length, checking for missing fields, ensuring validity of account ID, confirming dollar balances and calculations and pattern matching
• Send out an automated email notification to selected contracts indicating complete file receipt, specific counts received and accuracy of data, or alert contacts if errors are present
• Upon successful receipt and validation, data files are immediately submitted for online proofing or directly into production if proofing is not required
• Using Uluro’s OnceAmation® technology, an application is set up once and files can be securely transmitted, validated and automatically submitted to production without IT intervention.

Uluro®'s simple and powerful branding tools can be implemented for any number of clients. With an unlimited number of pages available and full support for CSS (Cascading Style Sheets), the branding is only limited by your design knowledge or your client's imagination. The branding flows through all pages from initial upload, all the way through web presentment and bill pay to ensure every user has a complete and professional solution.

The CSS support makes changing the look and feel simple for anyone with basic HTML knowledge. This lets you offer basic branding to create a fully branded e-delivery site that has the same look and feel as a corporate site. Uluro® enables you to deliver communications across all media and fully customize the appearance of the delivery method without the need for expensive programming staff.

More and more clients and customers are requiring round-the-clock access to statements, mail, bills and documents online. Whether documents are being archived for e-presentment, customer service, self-service or account retention, Uluro® provides a way to exceed your client's requirements.

• The web-based searching GUI can quickly locate a specific transaction or mail piece and enable viewing as PNG within HTML or PDF.
• Uluro® can store the data and provide secure PNG presentment or "on-the-fly" PDF presentment.
• Uluro®'s API supports single sign-on should your clients wish to maintain their individual corporate look and feel.

We understand that Customer Service has one simple goal, to support clients in every way possible. Your customer service reps are the front line of customer support and need as much information as possible at their disposal to answer questions, solve problems and help ensure customer satisfaction.

Uluro®’s flexible, secure and reliable customer service offerings make your CSR’s jobs easier by increasing their knowledge of every job in your shop:

• Access to all information about the job.
• Access to the raw data and a PDF of mail piece.
• Information on job status.

In addition, your customers and their customer service departments have web-based access to all information about the job including:

• Job data such as account number, totals, billing dates, etc.
• A Secure PNG or PDF version of the mail piece.
• An HTML version of the mail piece.

Uluro® is the one solution that gives you access to the tools before and after the job is created, to ensure open communication in a secure environment.

Uluro® supports all categories of e-billing and self-service payment models across both B2C and B2B environments, including discrete and recurring financial transactional environments. Uluro® fully-integrated bill pay solution connects seamlessly to trusted bill pay providers, complete with site branding and security that satisfies the most demanding requirements. Uluro’s sophisticated features let you provide customers with multiple options such as full and partial payments within a single solution. It can quickly move any organization from basic print and mail to being a full-service presentment and payment provider complete with an Automated Clearing House (ACH) supported back-end system. Also, clients can securely self-enroll and safely provide all required account and contact information. This can be done on a fully branded site using state-of-the-art security and data encryption in addition to using active acknowledgment and customer permissions.

EBPP Benefits include:

• Provides a secure hand-off between e-presentment, bill selection, and payment services.
• An integrated web-based reporting and management dashboard interface provides advanced reporting for CSR activity and B2C payment status and usage.
• Accept payment on your client's behalf via American Express, Visa, MasterCard, Discover and ACH.
• ACH payments can be batched and processed daily, while credit and debit card payments are authorized in real-time.
• Seamless integration with online bill pay providers lets end-users select bills they want to pay and schedule payments, all without complex programming and specific customization.

Uluro® provides you a powerful tool allowing for the ability to use electronic bill payment features and add more value to your customers.

Uluro’s Secure Email Presentment and Payment (SMPP) solution offers an alternative to the “push” e-bill delivery and settlement model. This brandable out-of-the-box interface can be customized for your company or clients in a matter of minutes. Plus, other Uluro® e-delivery options help drive communications with your clients and/or their customers in such popular formats as:

• E-delivery via an HTML-based email with a link to the website.
• E-delivery via an HTML-based email with an attached PDF version of the mail piece.
• E-Delivery of information to your client.

Electronic delivery of bills, statements and other high-value documents is becoming commonplace and all but expected by many consumers, but e-delivery is a complex process fraught with pitfalls for the unwary biller or service bureau. Uluro® lets you enter the world of e-presentment as a master, using cutting-edge security methodologies and enabling PCI (Payment Card Industry) compliance. With Uluro®, use the latest technology in electronic presentment to drastically reduce your production costs by eliminating the need for consumables, expensive equipment, and postage. Uluro® allows you to electronically render and present your statements effortlessly with accurate underlays identical to what would be printed and securely via rights-based security. On demand, a Web page can be securely populated with either the data or documents creating a document image or PDF.  

Uluro® is a true multi-channel delivery and payment solution that enables delivery of highly personalized communication through multiple channels (via print, email, web presentment, fax, or PDA) all of which are driven by a single input file. With Uluro®, each user can control how they want to communicate in order to maximize response rates and ensure all data is delivered in the most appropriate or most preferred way. Manage and synchronize multi-channel trans-promotional campaigns using inserts, variable images, and web ads, seamlessly integrated into one simple, fully automated solution. For example, if an end user selects email only as the delivery method, web advertisements can be easily generated in place of printed inserts. From simple to complex messaging, Uluro® enables you to upsell or cross-sell without the need for complex one-off programming.

The multiple delivery options available through Uluro® lets you streamline your entire billing and revenue capture process to remove the human element and eliminate costly errors while providing a full range of true multi-channel delivery options. Uluro® makes e-delivery a reality for any print and mail provider while meeting all your clients’ demands for secure access and additional services without the need for costly and extensive custom programming.

Web Proof enables you to push the responsibility of data validation and final approval back to your client freeing up your internal resources for higher priority tasks. No longer are you having to email or fax samples back and forth to clients or develop complex processing rules for clients who continue to send poor data. A simple checkbox in the setup will allow for an automated email to be sent to your client and request that they approve the file before it is sent to production for processing. Authorized users can securely log into a branded web portal and review job and specific file information. Uluro® also notifies staff when a job has been processed and is ready for approval before being released to a printer. The entire job or individual documents may be accepted or rejected by the client. If rejected, notes can be added and an email generated for immediate review. Uluro® web proofing closes the loop with customers to help ensure accuracy.

Not every client has the ability to utilize SFTP to transmit data, so we developed the Web-based file submission feature. Uluro® is capable of receiving data via the Web through a branded site and then begins an automated process to prepare the file for production. Upon receipt of data, Uluro® will also send out an email confirming receipt of the file. The process after the data upload is completed is the same as if a file is emailed or sent via SFTP. The file will complete data validation and all pre-processing steps while creating a unique MD5sum entry to ensure that the specific file has never been received before which ensures a file cannot be inadvertently printed and mailed a second time. The file is then automatically added to the secure database for production processing or web proofing. Uluro® Web-submission provides a flexible alternative to SFTP and email.