Uluro CCM Software Support
At Transformations, we are aware of the important role we play in the daily operations of our clients. The success of Transformations is dependent on the innovative technologies and products we provide to fulfill our clients’ business requirements in addition to our ability to deliver efficient and quality support for those solutions. Transformations is dedicated to ensuring successful implementation of our products by providing great customer service and access to multiple support tools. Having a system in place which provides set procedures and maintains firm service level standards ensures we set and meet our clients’ expectations.
Objectives of the Uluro support organization:
- Efficiently and accurately facilitate the communication process in regards to support of our products utilizing multiple tools.
- Provide detailed responses to client questions in a timely manner that clearly articulate how to resolve issues.
- Accurately answer product feature and function questions.
- Identify and resolve functionality flaws in the software.
- Identify if an enhancement request is already available.
- Provide support tips on troubleshooting and problem solving.
- Set expectations on support service levels.
- Treat customers with courtesy and respect understanding that our product is a key component to the success of their business.